Refund Policy

The short version

Every plan starts with a 7-day free trial, so you can evaluate Ranknow fully before you are charged. Because of that trial, paid subscription fees are non-refundable, except where a refund is required by law. You can cancel at any time and keep access until the end of the period you have already paid for.

Free trial

Ranknow is offered at $19 per month per website, and every new account begins with a 7-day free trial. During the trial you can use the product and we may generate content so you can judge the results for yourself. If you do not subscribe before the trial ends, content generation stops and you are not charged. The trial is the time to decide whether Ranknow is right for you.

Subscriptions and renewals

When you subscribe, your plan renews automatically at the start of each billing period until you cancel. Fees are billed in advance through our payment provider (Stripe) for the upcoming period. We may change pricing with advance notice; any change applies to your next billing period, never retroactively.

Cancellations

You may cancel your subscription at any time from your account settings, or by emailing us at hello@ranknow.dev. When you cancel:

• Your subscription stays active until the end of the current paid period — you keep full access until then.
• You are not billed again after the current period ends.
• We do not provide partial or prorated refunds for the unused portion of a period that has already begun.

Refunds

Subscription fees are non-refundable except where required by applicable law. This includes fees for a billing period that has already started, and fees for periods during which you did not actively use the service. The free trial exists precisely so that you can assess Ranknow at no cost before any payment is taken.

Even so, we will always issue a refund in these situations:

• Duplicate or accidental charges — if you were billed more than once for the same period, or charged in error, we will refund the incorrect amount.
• A billing mistake on our side — if we charged the wrong amount, we will correct it.
• Where the law requires it — nothing in this policy removes any statutory right to a refund you may have under the consumer-protection laws that apply to you.

How to request a refund

Email hello@ranknow.dev from the address on your account, with the approximate date of the charge and a short description of the issue. We aim to respond within a few business days. Approved refunds are returned to your original payment method; the time it takes to appear on your statement depends on your bank or card provider.

Chargebacks

If you believe a charge is wrong, please contact us first — we can almost always resolve billing issues faster than a dispute can. Filing a chargeback without contacting us may result in your account being suspended while the dispute is investigated.

Changes to this policy

We may update this Refund Policy from time to time. When we do, we will revise the "Last updated" date above. Changes apply to charges made after the updated policy takes effect.

Contact

Questions about billing or refunds? Email us at hello@ranknow.dev and we will help.